Stand ing in the checkout line? 
Check your account balance.

Forgot to pay a bill?
Pay it right now.

Not by your computer?
You have options.

Not near a branch?
We’re right here with you  

go.unityone.org is Unity One Credit Union’s new mobile web service for members “on the go”. It is a streamlined version of our regular site www.unityone.org designed specifically for use in a mobile browser and with just the services you’d need on the go.

• Find the closestShared Service Center 
• Find the closest surcharge-free ATM
• Check your account balance
• Transfer funds
• Pay a bill
• Find current rates for Unity One loans and deposit accounts 
• Click here for a demo of our go.unityone.org site.

Frequently Asked Questions

How do I access Unity One mobile banking? 
In order to access Unity One Mobile Banking, you first need to be enrolled in Unity One’s Express Online Home Banking with a valid account number and password/PIN and have access to a mobile device with an Internet connection. 

Simply enter the URL (https://go.unityone.org) into the browser of your Internet-enabled wireless device and then log in using your Unity One ExpressOnline Banking account number and password/PIN.

Can Unity One help me access Internet on my phone?
We can try! However, with so many different types of phones that support internet access, it's hard for us to be able to walk you through the details. Your best option for help would be to consult the phone’s manual or contact your wireless service provider for assistance.

Why can’t I see the on-screen keyboard to enter my password/Pin?
The technology for the on-screen keyboard is not compatible with many portable browsers. You must first log in to ExpressOnline Banking via a PC. Go to More Options > Secure Login > Graphic Keypad and select DO NOT show graphic keypad. You will then be able to use mobile banking on go.unityone.org using your keypad to enter your password/PIN.

Which mobile devices are supported for go.unityone.org mobile banking? 
You can access go.unityone.org from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone or RIM Blackberry device. Note: The devices must be Internet enabled. 

How does go.unityone.org handle Security? 
go.unityone.org is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available. Additionally, all data that passes between the wireless gateway is encrypted using the Secure Socket Layer (SSL) layer. 

Is there a fee to use go.unityone.org? 
No. go.unityone.org is free of charge. Depending on the terms of your contract, your wireless carrier may charge you for using web-enabled features on your device.

What go.unityone.org online banking services are available? 
go.unityone.org mobile banking is designed with the services most members need on the go:

• account balance and summary
• account transaction history
• transfers
• place stop pays
• pay bills
• view pending bill payments
• cancel pending bill payments
• view bill payment activity

What happens if I get locked out of go.unityone.org online banking?
As with Unity One’s ExpressOnline Banking, you must contact Unity One to reset your password. 

Once your password is reset, you must first update your new password on Unity One ExpressOnline Banking via your PC. For security reasons, you may not update your new password on your mobile device. 

Once your password is set up on your PC, you may use your account number and password to immediately log in to go.unityone.org mobile banking. 

Who is Unity One Credit Union’s provider for go.unityone.org?
MShift powers go.unityone.org. For more information on MShift, visit their web site at http://www.mshift.com.

Can I use go.unityone.org mobile banking if I don’t have a Unity One account? 
No. You must have a Unity One Online Banking account number and password in order to use go.unityone.org mobile banking.

Pocket PC Devices
I am able to view the home page of go.unityone.org on my Pocket PC, but when I attempt to log in I get an error message. 
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: 

"Unable to establish secure connection" 

Microsoft Pocket Internet Explorer may issue either of the following error messages: 

"The page you are looking for cannot be found" or "Unable to establish secure connection" 

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. 

For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site: 

Microsoft High Encryption Pack for Pocket PC
Download the needed file, then synchronize your pocket PC. 

PalmOne Handhelds
How do I access go.unityone.org on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). 

Once you verify that you can connect to the Internet, you can access our site by simply entering the following URL in your browser: 

https://go.unityone.org 

RIM Blackberry Phones
How do I access go.unityone.org on my RIM Blackberry Pager? 
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL.

https://go.unityone.org 

Why am I unable to log in using my Blackberry phone? 
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites. 

When I attempt to go to go.unityone.org, I get an error message.
You may get the message "Access Denied: Insecure SSL Request" when clicking on More Info. You may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions." 

If you receive these messages, change your Blackberry Options settings as follows:

Select Options,

Select TLS,

Under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones 
I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Make sure you have disabled the graphic keyboard in ExpressOnline banking via a PC. Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters. 

Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of your information. 

How do I know if my phone is web-enabled? 
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Mobile Phone Carrier FAQs & Tutorial Links 
Sprint PCS Phone User Guides & Tutorials* 
Verizon Wireless Mobile Web Information* 
Cingular / AT&T Wireless Internet Common Questions* 
T-Mobile Device Support*